Shipping policy

Local Delivery and Collection

We offer free local delivery to Hedge End.  When checking out, if your delivery address is within our local area, you will see the option for delivery.

Deliveries are carried out every Tuesday and Saturday between 9am and 1pm.

Alternatively you are most welcome to order online and collect from us in Hedge End by selecting the collection option at checkout.

Collection is available on Tuesday evenings between 5pm and 8pm. 

UK Delivery

Orders up to £35.00 -  £3.95

Orders over £35.00 - Free Delivery

We aim to dispatch orders within 2 working days via 1st Class Mail, who aim to deliver next day.

Overseas

We ship to all EU countries using Royal Mail standard delivery for £12.65. Orders are dispatched within 2 working days and aim to arrive within 5-7 days.

Note there is a maximum order weight of 2kg for EU shipping.

If you are further afield or would like to order over 2kg of honey (>4 standard jars), please email us at info@hedge-end-honey.com

Breakages

If your item has been broken in the post please email us within 24 hours at info@hedge-end-honey.com with a photograph of the broken jar and we will be happy to replace it.

Returns Policy

If you need to return your purchase you may ship it back to us or return it in person.  All returns must be unopened and returned in their original packaging.  Once we have received your return we will inspect the product and on approval will issue a credit to your original payment method.

Returns must be made within 30 days to receive a refund. Buyer pays return shipping.